Q1: What is the warranty information
of Inspirstar products?
Please read the owner's manual of your Inspirstar
products for Inspirstar warranty terms and conditions. Briefly, Inspirstar IS02
units and electrode wires have 1 year limited warranty. Inspirstar
Electrode Gloves have 3 months limited warranty. Within the warranty period,
the products may be repaired or may be replaced with the same or a substitute
Q2: The product is within Inspirstar's
limited warranty period. How can I get Inspirstar's service?
Because your Inspirstar IS02 unit was programmed
by your practitioner with specific frequencies and protocols,
to get the product served, please call your doctor first for instruction. If
necessary, send the entire unit with the carrying case and accessories, insured,
postage prepaid, and well packaged, along with a copy of your original invoice
and a note describing the problem to Inspirstar Inc.
limited warranty has expired on the product. How can I get Inspirstar's service?
Please call your doctor first.
Your doctor may contact Inspirstar for repair information and possible fees.
Instructed by your doctor, you may send the entire product and a note describing
the problem to Inspirstar Inc.
Q4: My IS02 unit has CH1/CH2 LEDs
lighting or flashing. What is the problem?
For IS02BA unit:
The contact from Inspirstar IS02BA unit
to the skin may be lost. This is usually caused by disconnection or dry skin.
There is a quick test. Put two gloves or all electrodes
together. If CH1/CH2 LEDs stop flashing or lighting, it means the previous problem
was caused by dry skin. You need to make skin moisture. If CH1/CH2 LEDs continue
flashing, it means there is a disconnection. You need to check the connection
from Inspirstar IS02BA, wires, gloves to skin. Contact your doctor
if the problem persists.
For IS02AA unit:
The information above for IS02BA unit applies for
IS02AA unit. There is another reason which may cause CH1/CH2 LEDs lighting
and flashing. The batteries are low. You need to change the batteries.
Q5: My IS02 unit has no
any light on when I press the button ON. What is the problem?
Check whether the battery is positioned correctly. Or
change to new battery. Press ON multiple times to see whether the problem
is consistent or intermittent. Contact your doctor if the problem persists.
Q6: I don't hear beep at the end of
the treatment. What is the problem?
Here are the possible reasons.
1) The batteries are low. You need to change
2) The beeper is broken. Your unit needs service.
3) For IS02BA unit, your doctor has the option
to turn off the beep. Please consult your doctors.
Q7: I don't
feel the current. Is there any problem?
This is normal for the low current intensity. Please
consult your doctor.
treatment on me is not effective. What is the problem?
Please consult your doctor.